Head Admin / Receptionist
Truro, Cornwall, South West, England
£13 - £15 per hour
Expiry date:15 Dec 2025
Start date:16 Sep 2025
NEW Head Administrator / Receptionist opportunity in Truro! - Independent, Prestigious Dental Practice
Job Title: Head Administrator / Receptionist
Salary: £13.00 – £15.00 per hour (depending on experience)
Location: Truro
Full-time Position
About the Role
We are looking for a confident and experienced Head Administrator/Receptionist to lead our front-of-house team in a busy dental practice. This is a key role, responsible for ensuring excellent patient service, managing day-to-day administrative operations, and supporting a high-functioning clinical team.
You will be the first point of contact for patients and visitors, helping to deliver a smooth, welcoming, and efficient experience throughout their care journey. This role requires strong leadership, attention to detail, and outstanding communication skills.
Key Responsibilities Reception & Patient Coordination
Dental Recruit Network are a trusted supplier of NHS and Private Dental services. We supply work to Dental Nurses, Dental Receptionists, Practice Managers, Dental Hygienists and Dentists. We are one of the fastest growing recruitment agencies in the UK and supply Nationwide. Dental Recruit Network are acting as an employment agency in relation to this vacancy.
Job Title: Head Administrator / Receptionist
Salary: £13.00 – £15.00 per hour (depending on experience)
Location: Truro
Full-time Position
About the Role
We are looking for a confident and experienced Head Administrator/Receptionist to lead our front-of-house team in a busy dental practice. This is a key role, responsible for ensuring excellent patient service, managing day-to-day administrative operations, and supporting a high-functioning clinical team.
You will be the first point of contact for patients and visitors, helping to deliver a smooth, welcoming, and efficient experience throughout their care journey. This role requires strong leadership, attention to detail, and outstanding communication skills.
Key Responsibilities Reception & Patient Coordination
- Greet and check in all patients promptly.
- Update and verify patient information at each visit.
- Manage late arrivals, cancellations, and missed appointments.
- Book and manage interpreter services when required.
- Handle incoming calls and emails courteously and efficiently.
- Ensure accurate filing and patient record-keeping.
- Answer all calls professionally using call scripts and protocols.
- Manage appointment bookings, cancellations, and short-notice changes.
- Provide clear and timely information to patients and clinicians.
- Accurately process referrals and patient data using R4/Dentally (or equivalent).
- Prioritise and fast-track referrals when necessary.
- Ensure patients are booked into the correct clinics and that capacity is fully utilised.
- Communicate referral outcomes and updates to patients.
- Maintain accurate, up-to-date patient records.
- Archive and manage non-clinical documentation as per protocol.
- Support the admin team in maintaining confidentiality and data protection standards.
- Oversee the reception/admin team and daily workflow.
- Manage staff cover during absence or leave.
- Provide ongoing support and guidance to the admin team.
- Support onboarding of new or temporary staff.
- Contribute to team meetings and continuous improvement initiatives.
- Minimum 2 years of administrative or receptionist experience.
- Experience supervising or managing a small team is essential.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Excellent communication and interpersonal skills.
- Calm, professional, and compassionate, even under pressure.
- Strong organisational and problem-solving ability.
- Comfortable working with a wide range of patients, including those with additional needs.
- Confident handling sensitive information and following confidentiality policies.
- Good standard of general education (minimum 3 National 4/Standard Grades or equivalent).
- SVQ Level 3 in Administration (or equivalent) desirable.
- Full UK driving licence essential.
- Supportive and professional team environment.
- Opportunity to lead and make a meaningful impact.
- Competitive hourly rate based on experience.
- Continuous development and training opportunities.
Dental Recruit Network are a trusted supplier of NHS and Private Dental services. We supply work to Dental Nurses, Dental Receptionists, Practice Managers, Dental Hygienists and Dentists. We are one of the fastest growing recruitment agencies in the UK and supply Nationwide. Dental Recruit Network are acting as an employment agency in relation to this vacancy.
